What is the speed of service objective for Routine?

What is the speed of service objective for Routine?

• A. 6 hours or start of next business day
• B. 24 hours
• C. 12 hours
• D. 2 hours

Answer: (A)

Routine speed of service is the target time to complete a standard, non-urgent service request. Six hours or the start of the next business day matches how routine items are handled: they’re not immediate emergencies, but they should be addressed promptly, with work picked up at the next available business window if after hours. This keeps expectations realistic for normal workloads and avoids counting non-working hours as part of the clock. The other timeframes are either too aggressive for routine items (2 hours) or too long for a standard request (12 or 24 hours), which would not align with a typical routine priority.

Routine speed of service is the target time to complete a standard, non-urgent service request. Six hours or the start of the next business day matches how routine items are handled: they’re not immediate emergencies, but they should be addressed promptly, with work picked up at the next available business window if after hours. This keeps expectations realistic for normal workloads and avoids counting non-working hours as part of the clock. The other timeframes are either too aggressive for routine items (2 hours) or too long for a standard request (12 or 24 hours), which would not align with a typical routine priority.